Infrastructure Team Leader

Perenti is an ASX200 diversified global mining services group with businesses in surface mining, underground mining and mining support services. The Group was founded in Kalgoorlie in 1987 and is today one of the world’s largest companies providing surface and underground mining at scale. Headquartered in Australia, Perenti has operations and offices in 13 countries across four continents, employs around 8,000 mining professionals and is creating enduring value and certainty for clients on some of the world’s largest mining projects.Perenti Group now seeks to engage a suitably experienced Infrastructure Team Lead to join the team based in the Perth CBD.Reporting to the Global ICT Operations Manager you will be responsible for managing the team of System Engineers, Senior System Engineers, Infrastructure Specialists who provide customer-focused infrastructure support service to the organisation across the globe. The team administers and designs infrastructure and cloud assets within the environment, provides support to existing ICT support teams including the service desk.Key ResponsibilitiesOversees the administration, configuration and management of ICT infrastructure hardware and softwareOversees the administration, configuration, and management of ICT cloud softwareDevelop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframesDesign and provide documentation around the planning, development, maintenance, installation, configuration, documentation, training and implementation of new applications/solutionsEnsures compliance with company network, infrastructure, and security standardsEnsures compliance with company ICT related policiesEnsures the team receives, responds and records requests for support and resolves to the level of experience and knowledgeEnsures all daily, weekly, monthly, and yearly infrastructure support tasks are being followedAssists junior staff members with complex incidents or requestsAssists in the development of standards and procedures for infrastructure and cloudOversees projects in accordance with the PMO guidelines and processesManages internal teamwork priorities, adhoc work and day to day support operationsDrives infrastructure and cloud enhancements to ensure support activities are efficient and technology used is relevantEnsures after-hours support is provided and acts as an escalation point for any critical matters for the infrastructure support teamContributes to the development and enhancement of an IT service catalogueCoordinates support activities conducted by external providersContributes to and where required establishes and implements ICT data recovery plans to ensure business data recovery management and complianceStakeholder EngagementEmbraces a culture of excellence in customer serviceBuilds and maintains relationships with team members and other stakeholdersSeeks and obtains feedback from stakeholders to ensure customer satisfaction and that service provision meets expectationsShares knowledge and learning with others Experience/QualificationsRole SpecificExperience in managing resources or leading a teamConsiderable knowledge and experience in provisioning ICT support and design activities including but not limited to end-user computing devices, infrastructure, cloud, applications, and software across a large environment.Considerable experience supporting and implementing technologies such as Active Directory, Office 365, VMware, Azure, Palo Alto Firewalls, Cisco Routing and Switching, Meraki AP’sCore CapabilitiesDemonstrated ability to communicate effectively and succinctly with a diverse range of people at all levels using verbal, written and interpersonal skills.Demonstrated ability to develop or suggest solutions for business improvements.Well-developed problem solving and analytical skills.Demonstrated time management and organisational skills including the ability to prioritise workload and meet deadlines.Ability to work collaboratively.Ability to prioritise work and tasks within the teamPossession of relevant industry-specific qualifications for vendors such as Cisco, Microsoft, or VMware. As a company, we promote a collaborative culture at Perenti. Our Employee Benefit program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts and travel/accommodation benefits as well as our unique employee crisis fund.We strive to create an inclusive environment for all employees. Women, Aboriginal and Torres Strait Islanders are encouraged to apply for all vacant positions.If you meet the minimum criteria for this vacancy, we encourage you to apply directly to this advertisement with an up-to-date CV and supporting documentation.  150000 AUD Perth 6000
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Infrastructure Team Leader

Perenti is an ASX200 diversified global mining services group with businesses in surface mining, underground mining and mining support services. The Group was founded in Kalgoorlie in 1987 and is today one of the world’s largest companies providing surface and underground mining at scale. Headquartered in Australia, Perenti has operations and offices in 13 countries across four continents, employs around 8,000 mining professionals and is creating enduring value and certainty for clients on some of the world’s largest mining projects.

Perenti Group now seeks to engage a suitably experienced Infrastructure Team Lead to join the team based in the Perth CBD.

Reporting to the Global ICT Operations Manager you will be responsible for managing the team of System Engineers, Senior System Engineers, Infrastructure Specialists who provide customer-focused infrastructure support service to the organisation across the globe. The team administers and designs infrastructure and cloud assets within the environment, provides support to existing ICT support teams including the service desk.

Key Responsibilities

  • Oversees the administration, configuration and management of ICT infrastructure hardware and software
  • Oversees the administration, configuration, and management of ICT cloud software
  • Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes
  • Design and provide documentation around the planning, development, maintenance, installation, configuration, documentation, training and implementation of new applications/solutions
  • Ensures compliance with company network, infrastructure, and security standards
  • Ensures compliance with company ICT related policies
  • Ensures the team receives, responds and records requests for support and resolves to the level of experience and knowledge
  • Ensures all daily, weekly, monthly, and yearly infrastructure support tasks are being followed
  • Assists junior staff members with complex incidents or requests
  • Assists in the development of standards and procedures for infrastructure and cloud
  • Oversees projects in accordance with the PMO guidelines and processes
  • Manages internal teamwork priorities, adhoc work and day to day support operations
  • Drives infrastructure and cloud enhancements to ensure support activities are efficient and technology used is relevant
  • Ensures after-hours support is provided and acts as an escalation point for any critical matters for the infrastructure support team
  • Contributes to the development and enhancement of an IT service catalogue
  • Coordinates support activities conducted by external providers
  • Contributes to and where required establishes and implements ICT data recovery plans to ensure business data recovery management and compliance

Stakeholder Engagement

  • Embraces a culture of excellence in customer service
  • Builds and maintains relationships with team members and other stakeholders
  • Seeks and obtains feedback from stakeholders to ensure customer satisfaction and that service provision meets expectations
  • Shares knowledge and learning with others

 

Experience/Qualifications

Role Specific

  • Experience in managing resources or leading a team
  • Considerable knowledge and experience in provisioning ICT support and design activities including but not limited to end-user computing devices, infrastructure, cloud, applications, and software across a large environment.
  • Considerable experience supporting and implementing technologies such as Active Directory, Office 365, VMware, Azure, Palo Alto Firewalls, Cisco Routing and Switching, Meraki AP’s

Core Capabilities

  • Demonstrated ability to communicate effectively and succinctly with a diverse range of people at all levels using verbal, written and interpersonal skills.
  • Demonstrated ability to develop or suggest solutions for business improvements.
  • Well-developed problem solving and analytical skills.
  • Demonstrated time management and organisational skills including the ability to prioritise workload and meet deadlines.
  • Ability to work collaboratively.
  • Ability to prioritise work and tasks within the team
  • Possession of relevant industry-specific qualifications for vendors such as Cisco, Microsoft, or VMware.

 

As a company, we promote a collaborative culture at Perenti. Our Employee Benefit program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts and travel/accommodation benefits as well as our unique employee crisis fund.

We strive to create an inclusive environment for all employees. Women, Aboriginal and Torres Strait Islanders are encouraged to apply for all vacant positions.

If you meet the minimum criteria for this vacancy, we encourage you to apply directly to this advertisement with an up-to-date CV and supporting documentation.

 

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